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faq

Privacy Policy

Privacy Policy

BEARMEDICINE ® is committed to safeguarding your privacy. Contact us at if you have any
questions or problems regarding the use of your Personal Data and we will gladly assist you.
By using this site or/and our services and our ceremonies, you consent to the Processing of
your Personal Data as described in this Privacy Policy.

Table of Contents

1. Definitions used in this Policy
2. Data protection principles we follow
3. What rights do you have regarding your Personal Data
4. What Personal Data we gather about you
5. How we use your Personal Data
6. Who else has access to your Personal Data
7. How we secure your data
8. Information about cookies
9. Contact information

1. Definitions

Personal Data – any information relating to an identified or identifiable natural person.
Processing – any operation or set of operations which is performed on Personal Data or on
sets of Personal Data.
Data subject – a natural person whose Personal Data is being Processed.
Child – a natural person under 16 years of age.
We/us (either capitalized or not) –

2. Data Protection Principles

We promise to follow the following data protection principles:

  • Processing is lawful, fair, transparent. Our Processing activities have lawful grounds. We
    always consider your rights before Processing Personal Data. We will provide you
    information regarding Processing upon request.
  • Processing is limited to the purpose. Our Processing activities fit the purpose for which
    Personal Data was gathered.
  • Processing is done with minimal data. We only gather and Process the minimal
    amount of Personal Data required for any purpose.
  • Processing is limited with a time period. We will not store your personal data for longer
    than needed.
  • We will do our best to ensure the accuracy of data.
  • We will do our best to ensure the integrity and confidentiality of data.

3. Data Subject’s rights

The Data Subject has the following rights:

1. Right to information – meaning you have to right to know whether your Personal Data
is being processed; what data is gathered, from where it is obtained and why and by
whom it is processed.

2. Right to access – meaning you have the right to access the data collected from/
about you. This includes your right to request and obtain a copy of your Personal Data
gathered.

3. Right to rectification – meaning you have the right to request rectification or erasure
of your Personal Data that is inaccurate or incomplete.

4. Right to erasure – meaning in certain circumstances you can request for your Personal
Data to be erased from our records.

5. Right to restrict processing – meaning where certain conditions apply, you have the
right to restrict the Processing of your Personal Data.

6. Right to object to processing – meaning in certain cases you have the right to object
to Processing of your Personal Data, for example in the case of direct marketing.

7. Right to object to automated Processing – meaning you have the right to object to
automated Processing, including profiling; and not to be subject to a decision based
solely on automated Processing. This right you can exercise whenever there is an
outcome of the profiling that produces legal effects concerning or significantly
affecting you.

8. Right to data portability – you have the right to obtain your Personal Data in a
machine-readable format or if it is feasible, as a direct transfer from one Processor to
another.

9. Right to lodge a complaint – in the event that we refuse your request under the Rights
of Access, we will provide you with a reason as to why. If you are not satisfied with the
way your request has been handled please contact us.

10. Right for the help of supervisory authority– meaning you have the right for the help of
a supervisory authority and the right for other legal remedies such as claiming
damages.

11. Right to withdraw consent – you have the right withdraw any given consent for
Processing of your Personal Data.

4. Data we gather

Information you have provided us with

This might be your e-mail address, name, billing address, home address etc – mainly
information that is necessary for delivering you a product/service or to enhance your client/
costumer experience with us. We save the information you provide us with in order for you to
comment or perform other activities on the website. This information includes, for example,
your name and e-mail address.

Information automatically collected about you

This includes information that is automatically stored by cookies and other session tools. For
example, your shopping cart information, your IP address, your shopping history (if there is
any) etc. This information is used to improve your customer experience. When you use our
services or look at the contents of our website, your activities may be logged.

Information from our partners

We gather information from our trusted partners with confirmation that they have legal
grounds to share that information with us. This is either information you have provided them
directly with or that they have gathered about you on other legal grounds.

Publicly available information

We might gather information about you that is publicly available.

5. How we use your Personal Data

We use your Personal Data in order to

  • provide our service to you. This includes for example registering your account;
    providing you with other products and services that you have requested; providing
    you with promotional items at your request and communicating with you in relation to
    those products and services; communicating and interacting with you; and notifying
    you of changes to any services.
  • enhance your client/customer experience;
  • fulfil an obligation under law or contract

We use your Personal Data on legitimate grounds and/or with your Consent.
On the grounds of entering into a contract or fulfilling contractual obligations, we process
your Personal Data for the following purposes:

  • to identify you;
  • to provide you a service or to send/offer you a product;
  • to communicate either for sales or invoicing

On the ground of legitimate interest, we Process your Personal Data for the following
purposes:

  • to send you personalized offers* (from us and/or our carefully selected partners);
  • to administer and analyse our client base (purchasing behaviour and history) in order
    to improve the quality, variety, and availability of products/ services offered/provided;
  • to conduct questionnaires concerning client satisfaction

As long as you have not informed us otherwise, we consider offering you products/services
that are similar or same to your purchasing history/browsing behaviour to be our legitimate
interest.

With your consent we process your Personal Data for the following purposes:

  • to send you newsletters and campaign offers (from us and/or our carefully selected
    partners);
  • for other purposes we have asked your consent for

We process your Personal Data in order to fulfil obligation rising from law and/or use your
Personal Data for options provided by law. We reserve the right to anonymise Personal Data
gathered and to use any such data. We will use data outside the scope of this Policy only
when it is anonymised. We save your billing information and other information gathered
about you for as long as needed for accounting purposes or other obligations deriving from
law, but not longer as legally requested.

We might process your Personal Data for additional purposes that are not mentioned here,
but are compatible with the original purpose for which the data was gathered. To do this, we
will ensure that:

  • the link between purposes, context and nature of Personal Data is suitable for further
    Processing;
  • the further Processing would not harm your interests and
  • there would be appropriate safeguard for Processing.

We will inform you of any further Processing and purposes.

6. Who else can access your Personal Data

We do not share your Personal Data with strangers. Personal Data about you is in some cases
provided to our trusted partners in order to either make providing the service to you possible
or to enhance your customer experience.
We only work with Processing partners who are able to ensure adequate level of protection
to your Personal Data. We disclose your Personal Data to third parties or public officials when
we are legally obliged to do so. We might disclose your Personal Data to third parties if you
have consented to it or if there are other legal grounds for it.

7. How we secure your data

We do our best to keep your Personal Data safe. We use safe protocols for communication
and transferring data (such as HTTPS). We use anonymising and pseudonymising where
suitable. We monitor our systems for possible vulnerabilities and attacks.
Even though we try our best we can not guarantee the security of information. However, we
promise to notify suitable authorities of data breaches. We will also notify you if there is a
threat to your rights or interests. We will do everything we reasonably can to prevent security
breaches and to assist authorities should any breaches occur.
If you have an account with us, note that you have to keep your username and password
secret.

Children

We do not intend to collect or knowingly collect information from children, unless children are
accompanied and/or registered by their parents or entrusted adults, and taking part in our
ceremonies or sessions.

8. Cookies and other technologies we use

We use cookies and/or similar technologies to analyse customer behaviour, administer the
website, track users’ movements, and to collect information about users. This is done in order
to personalise and enhance your experience with us.

A cookie is a tiny text file stored on your computer. Cookies store information that is used to
help make sites work. Only we can access the cookies created by our website. You can
control your cookies at the browser level.Choosing to disable cookies may hinder your use of
certain functions.

We use cookies for the following purposes:

  • Necessary cookies – these cookies are required for you to be able to use some
    important features on our website, such as logging in. These cookies don’t collect any
    personal information.
  • Functionality cookies– these cookies provide functionality that makes using our
    service more convenient and makes providing more personalised features possible.
    For example, they might remember your name and e-mail in comment forms so you
    don’t have to re-enter this information next time when commenting.
  • Analytics cookies– these cookies are used to track the use and performance of our
    website and services
  • Advertising cookies– these cookies are used to deliver advertisements that are
    relevant to you and to your interests. In addition, they are used to limit the number of
    times you see an advertisement. They are usually placed to the website by advertising
    networks with the website operator’s permission. These cookies remember that you
    have visited a website and this information is shared with other organisations such as
    advertisers. Often targeting or advertising cookies will be linked to site functionality
    provided by the other organisation.

You can remove cookies stored in your computer via your browser settings. Alternatively, you
can control some 3rd party cookies by using a privacy enhancement platform such
as optout.aboutads.info or youronlinechoices.com. For more information about cookies,
visit allaboutcookies.org.
We use Google Analytics to measure traffic on our website. Google has their own Privacy
Policy which you can review here. If you’d like to opt out of tracking by Google Analytics, visit
the Google Analytics opt-out page.

9. Contact Information

Supervisory Authority

Changes to this Privacy Policy

We reserve the right to make change to this Privacy Policy.
Last modification was made July 25th, 2018

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